Course code: PNG - call 0845 071 2801
Overview
Course duration: 2 days.
Enhance your ability to communicate more effectively. Develop your influencing and persuading skills and learn how to communicate confidently and professionally without undermining your personal integrity. As a manager, recognise the link between how you influence or persuade others to your point of view to achieve your objectives. From start to finish, this course is about the 'how to' approach and is focused on all the practical workplace applications, including a comprehensive self assessment profile and guidelines for effective change.
This two day course is all about practical and action-orientated skills development and has been designed to help you to become more confident, persuasive and influential at work. The combination of group learning, feedback in a supportive environment and practical exercises, means that you will leave with a real sense of what you can personally achieve. You will also complete a comprehensive communications style questionnaire and the outputs will help you develop a priority list of your key skills and techniques as learned from the course.
Is it right for me?
If you are a manager and would benefit from an enhanced ability to persuade and influence others in the workplace, then this course is for you. The focus is on how to influence and persuade others in one to one, one to groups and one to other department situations. The concluding section of the course is an introduction to the core principles of negotiation to secure win/win results. If you are a manager or sales professional looking for a course specifically on sales or commercial negotiation please refer to Sales Negotiation.
What will I learn?
By the end of this course you will be able to:
- Fully understand how others perceive your communication style.
- Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
- Handle difficult people and situations.
- Develop more effective and creative working relationships.
- Explain complicated ideas in a manner which aids understanding and success.
- Understand and apply the core principles of negotiation.
Pre-course Activity
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
What will it cover?
Developing Your Communication Skills
- Defining communication and the communication process
- Your personal communication style
- Self-analysis and skills audit
Effective Interpersonal Communication
- Using non-verbal communication to strengthen your position
- Creating the right impression
- Identifying and overcoming barriers to effective communication
Persuasive and Influential Communication
- Expressing your views, ideas and requests with confidence
- Gaining others’ agreement and commitment to change
- Using assertive behaviour
Communicating with Confidence
- Communicating effectively with senior colleagues
- Communicating difficult or sensitive messages
- Dealing with difficult people and situations - minimising conflict
An Introduction to Negotiation
- The core negotiation process when working with others
- Pre-negotiation - preparation and planning
- Concluding the negotiation - securing a win/win result
Personal Development
- Preparing a Personal Action Plan to support your return to the workplace
Testimonial
, Senior Business Development Executive
Carlton Television
The course was great! It really focused on how to transfer the skills learnt back to the workplace, and the trainer made time to focus on everyone's individual jobs, so it was far more tailored than other training courses I have been on.