Customer Service Training Courses

Our range of customer service training courses have been developed to address the key challenges facing organisations today. Our customer service training courses ensure individuals are equipped with the skills and behaviours necessary at all levels within an organisation to deliver a superior customer experience and increase customer loyalty and retention.

Please browse our customer service training courses by selecting a subject below.

Customer Service Management

Table of training courses under this section
Course Title	Code
Managing and Coaching your Customer Service Team	CST1

Excellence in Customer Service

Table of training courses under this section
Course Title	Code
An Introduction to Customer Service - Putting the Customer First	ICS
Going the Extra Mile - Achieving Excellence in Customer Service	GEM
Professional Reception Skills - The Face of the Company	ES
Delivering Excellence in Customer Service via Email and on the Telephone	ETW
Handling Customer Complaints - Remaining Calm Under Pressure	RCP
Building and Retaining Customer Relationships	RTC
Managing Touchpoint Performance to Improve the Customer Experience	CTP

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In addition to the range of customer service training course areas below, we also offer a full range of Learning Solutions, including Espresso Learning, Tailored Programmes and Executive Development, Coaching and Talent Management.

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Customer Service Training Courses in Our Learning Guide