Course code: OYB - call 0845 071 2801
Overview
Course duration: 2 days.
This intensive two day course will help you to take on greater responsibility,
heighten your profile and have a more productive and proactive partnership with your manager.
Increasingly, professional administrative staff have a key role to
play in working in partnership with their manager(s). Delegates
will refresh and develop their organisational and interpersonal skills
to build their credibility and influence with management and support
their manager(s) in a positive and proactive manner.
Is it right for me?
Suitable for executive secretaries, PAs, office professionals and
administrators working closely with one or more bosses. This course is
of particular benefit to individuals who are supporting extremely busy
and/or frequently absent managers.
What will I learn?
By the end of this course you will be able to:
- Identify more clearly your manager’s role.
- Develop open and honest working relationships with your manager and other senior colleagues.
- Raise your profile within the management team.
- Organise your manager(s) and anticipate their needs effectively.
- Effectively represent your manager(s) in their absence.
What will it cover?
Developing Your Skills in a Continuing Changing
Environment
- Determining the changes in your role
- Identify your skills gaps
- What’s different about your manager’s job?
Raising Your Profile
- Discovering ways to increase your credibility
- Networking within your organisation
- Understand how others see you
Developing Productive Relationships
- Forging an effective working relationship.
- What do you want from each other?
- Determining the goals and behaviours of your
Managers.
- How to get the most from the people you deal with
Influencing and Persuading Colleagues and Your
Manager (s)
- Develop a position of increased influence
- Communicating with management and colleagues on an equal footing
- Presenting your ideas at meetings
Organising Others
- Working pro-actively and using your initiative
- Organising and co-ordinating your manager’s time
- Acting as an effective gate keeper
Handling Difficult Situations
- Dealing with conflict
- Respecting the rights and feelings of others
- Communicating difficult messages
Stepping in to Support Your Manager
- Representing your manager(s) in their absence
- Acting on behalf of your manager – making decisions
- Personal Development
Testimonial
Leanne Bennett, PA/Administration Assistant
Inmarsat Ltd
"It was explained in a way that I understood and was able to use straight away."