Training Administration and Management

Our training administration services range from managing bookings, joining instructions, scheduling, course administration and participant follow up, through to designing and managing an online and telephone based administration service. This can be provided as a seamless extension of your organisation, from a branded website through to personalised answering of telephone enquiries.

Whilst LearningSource™, our sophisticated Learning Management System, is the central tool around which our administrative service sits, our dedicated administration team play a prominent role in interacting with participants. As the interface between participants and LearningSource™, they ensure that they reflect our clients’ culture and expected levels of customer service, and align to the required business processes. It is our intention that delegates should always feel that our people are very much a seamless part of your organisation.

Benefits of outsourcing your training administration and management:

Cost effective - efficiency, cost management and the ability to vary service level with demand.
Partnering to monitor all learning and development needs across the organisation.
Less administrative burden in-house allows greater focus on core business activities and priorities.
Provision of accurate management information that provides visibility of spend and ROI - allowing clients to strategically analyse the organisations needs.
Allows access to world class solutions - outsourcing allows our clients to leverage the best processes, systems and learning solutions.

For further information on how you can benefit from outsourcing your learning function please contact us.