The Internal Consultant: the Process, the Concepts, the Skills and the Tools

Overview

Course duration: 2 days.

This intensive and challenging course is designed to increase participants’ understanding of the role of an internal consultant. Using the ENGAGE model, the participant will learn identified best-practice techniques and develop the skills and competencies necessary for an internal consultant to make the maximum contribution to organisational development.

What will I learn?

• Describe the role of the internal consultant and the expectation that may be held.
• Consider and apply the range of tools and techniques that may be useful to a consultant.
• Use a range of communication skills and techniques to develop rapport, credibility and personal confidence.
• Develop robust consulting action plans and help their clients to formulate their own robust plans.
• Raise level of confidence in gaining entry, diagnosis, questioning and effective change.
• Develop a personal action plan to develop consulting competencies

What will it cover?

• Roles of a Consultant: difference between consultant and manager, internal and external, and different consulting roles   
• My preferred role: exploration of our own preferred styles; discussion of how to manage in engagements requiring a non-preferred style
•  The Intervention: definition and purpose
•  Managing Resistance: the change cycle and the Heron Model
•  Establishing Rapport: building trust and the role of body language
•  The Consulting Contract: purpose, process, and benefit
•  The Presenting Problem
•  Active Listening Skills
•  Forcefield Stratton
•  Responsibility matrix to clarify roles and responsibilities, and document them
•  Introduction of Process Map as a planning tool 
•  Implementation Issues: project management overview
•  Evaluation of the Task, the Process, and the Relationship
•  Action Planning