Course code: ESP20 - call 0845 071 2801
Overview
Are you saying yes when you should be saying no?
When you say no do people ignore it and you find yourself with the task anyway? Do people think you are joking or even get upset or defensive when you say no?
Yes! Then this short session is for you.
Discover the benefits to saying no effectively and of course how to say no effectively with a range of ideas giving you the best chance of people accepting your decisions.
- Participants will identify their fears using a mask game, investigate their options using the 4D approach, discover the formula to be a HERO and conduct a skills practice session.
- Participants will take away a session summary card.