Course code: ECA - call 0845 071 2801
Overview
Course duration: 2 days.
This two day course has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships and broaden their contribution to the team.
Administrators will be most effective when they build strong relationships with the team, colleagues and customers. They must make positive, confident contributions and achieve excellence in the service they provide. You will leave the course with a useful toolkit to help with your business writing.
Is it right for me?
Suitable for those who want an intensive introduction to effective administration and who are looking to increase their skills and contribution.
What will I learn?
By the end of this course you will be able to:
- Define the objectives of your role.
- Appreciate your strengths and areas for development essential to your success.
- Plan and prioritise your workload using systems and procedures.
- Enhance your contribution as a team member.
- Appreciate your strengths and areas for development essential to your success.
- Develop effective interpersonal skills.
- Interact assertively with others.
- Prepare and write accurate and clear text.
- Enhance your credibility with your manager.
Pre-course Activity
This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues and needs, and those of your manager. We will request that you also complete a learning styles questionnaire so that the trainer can adapt their approach to your style.
What will it cover?
Introduction
- What makes an effective administrator
- How to meet the needs of your internal and external customers
Impressive Organisational Skills
- Developing your role
- Working to clear goals
- Developing a stronger sense of time and planning
- Completing priorities every day
- Controlling time wasters and interruptions
- Dealing with disorganised people
- Reviewing your current systems and procedures
Effective Communication Skills
- Overcoming barriers to effective communication
- Communicating with confidence
- Listening well and questioning skills
- Persuading and influencing others
- Being assertive - saying ‘no’ constructively
- Getting the best from difficult people
- The key to effective written communication
Enhanced Interpersonal and Team Working Skills
- Identifying your interpersonal skills style
- Relating to colleagues and customers
- Recognise the strengths of other team members
- Maximising your contribution to the team
- Solving problems and making effective decisions
- Encouraging your manager to delegate more
Personal Development
- Formulating a personal action plan
Testimonial
, Junior Property Administrator
Prudential Property Investment Managers
"The course was not only beneficial but really enjoyable too, it made
learning fun and easy!"