Course code: CSE-SC - call 0845 071 2801
Overview
Course duration: 1 day.
Giving clients good service, anticipating their requirements and managing expectations are the keys to a successful client relationship. A relationship can quickly deteriorate, leading to a loss of confidence by the client and even a loss of business. This workshop equips you with the strategies, tactics and mindset to ensure that a client receives the type of service that surpasses expectations.
Is it right for me?
Executives who have started to become account handlers. This course is suitable for those working within PR consultancies, as well as those within PR departments working with internal clients.
What will I learn?
By the end of this course you will be able to:
- Deal confidently with different types of clients
- Handle objections
- Develop an effective working relationship with your clients
What will it cover?
What Makes a Successful Client Relationship?
Problems with Clients
Delegates to Give Recent Examples for Discussion
Why It’s Important to Develop Good Client Relations?
The Client/Consultancy Life Cycle
- Starting out
- The honeymoon
- Daily routine
- Staying together
The Complete Guide to Problems
- Common problems and how to avoid them
- Serious problems and how to handle them
- The danger signals